Zendesk released a major study where they sought to find out how customers want to be helped by the companies they buy from.
The results showed that 𝟔𝟕% 𝒐𝒇 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓𝒔 𝒑𝒓𝒆𝒇𝒆𝒓 𝒔𝒆𝒍𝒇-𝒔𝒆𝒓𝒗𝒊𝒄𝒆 𝒕𝒐 𝒔𝒑𝒆𝒂𝒌𝒊𝒏𝒈 𝒕𝒐 𝒂 𝒄𝒐𝒎𝒑𝒂𝒏𝒚 𝒓𝒆𝒑𝒓𝒆𝒔𝒆𝒏𝒕𝒂𝒕𝒊𝒗𝒆, and I’m positive this number will continue to rise.
Not only would customers rather find the answers themselves, but Gartner predicts that by 2030 a billion service tickets will be raised automatically by customer-owned bots.
The problem is that customers aren’t finding the information or answers they need.
𝑻𝒉𝒆 𝒐𝒏𝒍𝒚 𝒓𝒆𝒂𝒍 𝒔𝒐𝒍𝒖𝒕𝒊𝒐𝒏 𝒊𝒔 𝒕𝒐 𝒖𝒔𝒆 𝑨𝑰.
The good news is that companies are recognizing this: 90% of companies are now planning to deploy AI within 3 years.
Want to learn how Quark.ai will help you give your customers what they want with our Autonomous AI Platform?