Self-Service Help Will Be The First Choice

Dec 14, 2021 | AI, CX

Zendesk released a major study where they sought to find out how customers want to be helped by the companies they buy from.

The results showed that πŸ”πŸ•% 𝒐𝒇 π’„π’–π’”π’•π’π’Žπ’†π’“π’” 𝒑𝒓𝒆𝒇𝒆𝒓 𝒔𝒆𝒍𝒇-π’”π’†π’“π’—π’Šπ’„π’† 𝒕𝒐 π’”π’‘π’†π’‚π’Œπ’Šπ’π’ˆ 𝒕𝒐 𝒂 π’„π’π’Žπ’‘π’‚π’π’š π’“π’†π’‘π’“π’†π’”π’†π’π’•π’‚π’•π’Šπ’—π’†, and I’m positive this number will continue to rise.

Not only would customers rather find the answers themselves, but Gartner predicts that by 2030 a billion service tickets will be raised automatically by customer-owned bots.

The problem is that customers aren’t finding the information or answers they need.

𝑻𝒉𝒆 π’π’π’π’š 𝒓𝒆𝒂𝒍 π’”π’π’π’–π’•π’Šπ’π’ π’Šπ’” 𝒕𝒐 𝒖𝒔𝒆 𝑨𝑰.

The good news is that companies are recognizing this: 90% of companies are now planning to deploy AI within 3 years.

Want to learn howΒ Quark.aiΒ will help you give your customers what they want with our Autonomous AI Platform?