Support agents are now working remotely. How will you enable their collective intelligence to solve customer problems at scale?

Aug 9, 2021 | Autonomous Support, Customer Service, Customer Support, CX

In the Covid era, chances are that your customer support team is no longer co-located or even connected.

Companies need automation to harness the collective intelligence and expertise of their customer support teams, even though they might be distributed physically and digitally. Using NLP and Computer Vision, an Autonomous Customer Support platform integrates this expertise at scale so that agents can deliver a great customer experience, wherever they might be.

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About Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.