Customer Experience

Resources for your support team.

How are you helping your support teams with automation?

How are you helping your support teams with automation?

More than 75% of customers expect support agents to have the context and information to effectively solve their problems. Yet nearly half of agents almost never or only occasionally have the context they need to most effectively and efficiently solve their issue. It’s...

read more
What’s your Customer Effort Score?

What’s your Customer Effort Score?

Customer Effort Score is a very important metric to measure in the overall Customer Experience. Customers are expecting a low effort service so that they don’t have to provide a lot inputs and repeat information at every interaction. Teams that reduce customer effort...

read more

The secret to boosting customer support agent productivity

In addition to Customer Experience, Customer Support leaders also prioritize ‘rep experience’. In fact, over 95% of customer support leaders believe that improving frontline productivity is a critical objective and it contributes to better customer experience. This is...

read more