How are you addressing agent burnout?

ContactCenter Pipeline‚Äôs annual survey says attrition is the #1 challenge for customer support centers and most contact centers have over 30% attrition rates. A large…Continue readingHow are you addressing agent burnout?

How are you planning to improve CX and EX in your support organization?

Companies are now using AI more broadly to optimize the Customer Experience as well as the Employee Experience. Using a platform that can bring AI,…Continue readingHow are you planning to improve CX and EX in your support organization?