The secret to boosting customer support agent productivity

Sep 2, 2020 | Autonomous Support, Customer Experience, Customer Support, Knowledge Management, Scaling

In addition to Customer Experience, Customer Support leaders also prioritize ‘rep experience’.

Rep Productivity

In fact, over 95% of customer support leaders believe that improving frontline productivity is a critical objective and it contributes to better customer experience.

This is an area where AI can transform the rep experience and help to drive higher productivity.

What are your thoughts on ‘rep experience’?

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