The State of Field Services 2021 Report 2

Mar 28, 2022 | AI, CX

The State of Field Services 2021, a recent Technology & Services Industry Association (TSIA) report, maintains that there are key activities that field services organizations can do today while working on accelerating connectivity through IoT:

• Capture and analyze failure modes to identify preventive and proactive support opportunities. 

• Aggressively drive serviceability with product design teams by capturing effective repair methods in your knowledge management platforms. 

I believe that AI can automatically identify similar tickets and correlate them with different product modules to rapidly predict and proactively resolve the support issue. This can significantly help reduce the issues and improve the time to resolution.

What are your thoughts?

You can find the full report here: