Understanding Customer Intent

Feb 8, 2021 | AI, Autonomous Support, Customer Support

Nearly 2/3rd of companies are investing in AI and automation to better understand customers’ intent.

To understand this intent correctly, it is critical for AI and automation to work across the customer support stack; something that Quark does by design.

Quark’s autonomous support platform automatically understands customer’s intent in support cases and provides answers to customer support agents or directly to customers.

#autonomoussupport #AI #customersupport

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