What’s your Customer Effort Score?

Oct 5, 2020 | Autonomous Support, Customer Effort Score, Customer Support, CX

Customer Effort Score is a very important metric to measure in the overall Customer Experience. Customers are expecting a low effort service so that they don’t have to provide a lot inputs and repeat information at every interaction.

Teams that reduce customer effort over time build high customer loyalty and drive higher retention using AI and automation.

How are you lowering customer effort score in your organization?

#CustomerEffortScore #AutonomousSupport #CX

Connect with us to know more about the Quark.ai platform