Despite investments made by companies in technical support technologies over the years, the top reasons for customers’ bad service experience are long hold times and automation that prevents them from reaching human agents.
Automation should enable optimization of the workflow between a customer trying to get a solution to a problem and an agent that is providing that solution. It should not obstruct the workflow between a customer and an agent.
This problem can only be solved by an autonomous support platform that can integrate across customer support technologies to enable support agents to quickly provide answers to customers’ problems.
About Quark.ai Autonomous Customer Support:
Quark.ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experiences.