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Which are the most frustrating aspects of a bad customer service experience?

Sep 15, 2020 | Automation, Autonomous Support, Customer Experience, Customer Support

Companies start with the good intent of automating their support but end up making bad automation choices which results in worse customer experience.

We are now in 2020.

It is time to move towards good automation that solves the problem for agents as well as for customers.

How are your automation projects going?

#customersupport #autonomoussupport #CX #automation

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