While support budgets and headcounts are staying flat, support teams are having to manage higher case volume

Sep 6, 2021 | Autonomous Support, Customer Experience, Customer Support, CX

Over the last few years, organizations have tightly managed customer support budgets and headcount. Even though resources have stayed flat, case volume has continued to increase. This situation creates strain on support organizations’ ability to provide a great customer experience.

This is where organizations that adopt Autonomous Customer Support are able to provide faster customer response and a great customer experience despite budget and headcount staying flat or even going down.


About Quark.ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.