Support agents are feeling stress and burnout due to the increase in support ticket volume during this pandemic. Most of an agent’s time is spent researching the tickets and identifying a solution.
That is why Customer Support organizations need an AI platform that can seamlessly integrate across technical support systems to find solutions to customer problems on a near-real-time basis and help deliver a great customer experience.
About Quark.ai Autonomous Customer Support:
Quark. ai interprets customer issues and returns resolutions instantly so customer support agents don’t need to spend hours reading documents. The results are drastically reduced support delivery costs and dramatically improved customer experience.”