Articles & Analyst Reports

Podcast
Prosenjit Sen and Sylvia Acevedo Discuss AI's Potential with TelecomReseller
Quark.ai's CEO, Prosenjit Sen, and Quark.ai Board Member, Sylvia Acevedo, recently spoke with Doug Green of TelecomReseller about the limitless potential of Artificial Intelligence. Watch here
Generative AI in Action, Quark.ai, EPI-USE, Podcast
Quark.ai CEO, Prosenjit Sen discusses how our Generative AI solution provides instant answers to user queries, with the resource documentation, from any file type, and without hallucinations. Watch here
A Deep Dive into Generative AI
Quark.ai CEO, Prosenjit Sen, was a featured speaker at this event hosted by DNX at the Plug and Play Tech Center. Watch his presentation here AI can deliver improved CX
Prosenjit Sen speaks with Telecom Reseller about how Generative AI can improve Customer Experience. Listen here Quark.ai CEO's Conversation with Chris Lennon of Ross Video
Prosenjit Sen sat down with Chris Lennon at the National Association of Broadcasters Show to discuss how Generative AI is likely to impact media. Watch more
What is GPT - Quark.ai CEO's Podcast Series with Telecom Reseller
Prosenjit Sen discusses: What is GPT (Generative Pre-trained Transformer) and how can it be optimized for Customer Support? Listen here Quark.ai CEO's podcast with Telecom Reseller at Enterprise Connect.
Prosenjit Sen recorded a podcast with Doug Green of Telecom Reseller at EnterpriseConnect. They discussed Quark's turnkey Generative AI platform for complex Enterprise Customer Support. Listen here

Forrester Research Highlights Quark.ai in Latest Report

March 8, 2024

Generative AI: What It Means For Smart Manufacturing describes how Quark.ai uses Generative AI to make things easier for "experienced knowledge workers and customer service teams." Read more

DMG Consulting Recognizes Quark's Application of GenAI

Sep 27, 2023

DMG Consulting has published a paper, Generative AI: A New Paradigm for Contact Centers and Customer Service, in which it highlights Quark.ai in its list of "contact center/customer service solutions that have already applied generative AI to augment their capabilities." The full paper is available on DMG's website.

Quark.ai Cited in New Report by Forrester Research

Sep 18, 2023

Forrester's report cites how Quark.ai enhances a CRM's ability to create a positive customer experience by automating customer support and providing agents with the correct answers to inquiries. We are happy to see Forrester’s recognition of Quark's ability to skyrocket support staff productivity and drastically increase customer satisfaction by generating Answers with Trust. The full report is available on Forrester's website.

Understanding Generative AI Implementations for Enterprises

May 17, 2023

Quark.ai CEO, Prosenjit Sen, discusses how to generate the Highest Accuracy Answers at the Lowest Cost of Ownership. Read more

Quark.ai CEO in Telecom Reseller: What technology should I use in my enterprise -- ChatGPT or GPT API?

April 26, 2023

Quark.ai CEO, Prosenjit Sen, explores the differences between ChatGPT and GPT API and the gaps that exist for deploying them for enterprise use. Read more

What is GPT (Generative Pre-trained Transformer) and how can it be optimized for Customer Support?

April 12, 2023

GPT is taking the tech world by storm. In this article, Artificial Intelligence expert and CEO of Quark.ai, Prosenjit Sen, talks about GPT technology and how it can be used for enterprise Customer Support. Read more

Quark Named as an AI-CX Disruptor in Telecom Reseller White Paper

March 17, 2023

This paper presents a unique look at the vast world of AI companies and categorizes them based on their capabilities and the space they fill in the marketplace. Read more