DMG Consulting has published a paper, Generative AI: A New Paradigm for Contact Centers and Customer Service, in which it highlights Quark.ai in its list of "contact center/customer service solutions that have already applied generative AI to augment their capabilities." The full paper is available on DMG's website.
Forrester's report cites how Quark.ai enhances a CRM's ability to create a positive customer experience by automating customer support and providing agents with the correct answers to inquiries. We are happy to see Forrester’s recognition of Quark's ability to skyrocket support staff productivity and drastically increase customer satisfaction by generating Answers with Trust. The full report is available on Forrester's website.
Quark.ai CEO, Prosenjit Sen, discusses how to generate the Highest Accuracy Answers at the Lowest Cost of Ownership. Read more
Quark.ai CEO, Prosenjit Sen, explores the differences between ChatGPT and GPT API and the gaps that exist for deploying them for enterprise use. Read more