Articles & Analyst Reports

DMG Consulting Recognizes Quark's Application of GenAI

Sep 27, 2023

DMG Consulting has published a paper, Generative AI: A New Paradigm for Contact Centers and Customer Service, in which it highlights in its list of "contact center/customer service solutions that have already applied generative AI to augment their capabilities." The full paper is available on DMG's website. Cited in New Report by Forrester Research

Sep 18, 2023

Forrester's report cites how enhances a CRM's ability to create a positive customer experience by automating customer support and providing agents with the correct answers to inquiries. We are happy to see Forrester’s recognition of Quark's ability to skyrocket support staff productivity and drastically increase customer satisfaction by generating Answers with Trust. The full report is available on Forrester's website.

Understanding Generative AI Implementations for Enterprises

May 17, 2023 CEO, Prosenjit Sen, discusses how to generate the Highest Accuracy Answers at the Lowest Cost of Ownership. Read more CEO in Telecom Reseller: What technology should I use in my enterprise -- ChatGPT or GPT API?

April 26, 2023 CEO, Prosenjit Sen, explores the differences between ChatGPT and GPT API and the gaps that exist for deploying them for enterprise use. Read more

What is GPT (Generative Pre-trained Transformer) and how can it be optimized for Customer Support?

April 12, 2023

GPT is taking the tech world by storm. In this article, Artificial Intelligence expert and CEO of, Prosenjit Sen, talks about GPT technology and how it can be used for enterprise Customer Support. Read more

Quark Named as an AI-CX Disruptor in Telecom Reseller White Paper

March 17, 2023

This paper presents a unique look at the vast world of AI companies and categorizes them based on their capabilities and the space they fill in the marketplace. Read more