Quark.ai CEO, Prosenjit Sen discusses how our Generative AI solution provides instant answers to user queries, with the resource documentation, from any file type, and without hallucinations. Watch Here
Quark.ai CEO, Prosenjit Sen, discusses how to generate the Highest Accuracy Answers at the Lowest Cost of Ownership. Read More
Quark.ai CEO, Prosenjit Sen, explores the differences between ChatGPT and GPT API and the gaps that exist for deploying them for enterprise use. Read More
GPT is taking the tech world by storm. In this article, Artificial Intelligence expert and CEO of Quark.ai, Prosenjit Sen, talks about GPT technology and how it can be used for enterprise Customer Support. Read More
Artificial intelligence (AI) is transforming the way customer support organizations operate. In this article, Quark.ai Head of Sales, Sujay Kumar breaks down the stages companies typically go through when adopting AI. Read More
There is a revolution happening in the productivity of customer support organizations. This revolution is due to the acceleration of artificial intelligence and machine learning technologies designed to assist customer support professionals -- and without these solutions, your company can be subject to a massive "productivity tax" that reduces your customer satisfaction scores and your competitive advantage. Read more
In this third of a 4-part series on using AI and machine learning in B2B ecommerce, Prosenjit Sen, founder and CEO of AI technology provider Quark.ai, covers how AI and machine learning technology can upgrade post-sale as well as pre-sale customer support to boost... Read more
San Jose, CA, October 31, 2022 – Quark.ai, the Autonomous Support Platform for Technical/Field Support and B2B e-Commerce, today introduced the Quark.ai Workflow Automator, a powerful module designed to power Field Support engineers with a self-service tool for... Read more
In this second of 4-part series about becoming more competitive with AI and machine learning technology, Prosenjit Sen, CEO of Quark.ai, discusses how B2B companies can differentiate with cutting-edge site search for customers’ product discovery. Read more
Quark.ai, the market leading Autonomous Support Platform for Customer Support, today announced it has become a sponsor and participant in the Impriva webinar events, "Get Your Enterprise Recession Ready." The two events consist of a webinar, moderated by longtime SAP... Read more
In this first of 4-part series about becoming more competitive with AI and machine learning technology, Prosenjit Sen, CEO of Quark.ai, discusses how B2B companies can build on Amazon’s experience to meet the complex needs of B2B buyers. Read more
Quark.ai Becomes Signature Sponsor of Envision B2B;June 8-10 Event Convenes Market and Technology Leaders in eCommerce San Jose, CA, May 31, 2022 – Quark.ai, the market leading Autonomous Support Platform for B2B e-Commerce and Customer/Field Support, today announced... Read more
San Jose, CA, June 7, 2022 – Quark.ai, the market leading Autonomous Support Platform for B2B e-Commerce and Customer/Field Support, today announced that it has earned the prestigious ISO/IEC 27001:2013 Certificate. The certification demonstrates that Quark.ai meets... Read more
I found this very interesting: a recent study from McKinsey & Company shows that B2B companies that build their own marketplaces will end up with a significant competitive advantage. Has your company built its own marketplace?Have you seen this to be... Read more
https://youtu.be/I3IJn6NkODU SAN JOSE, Calif., May 4, 2022 /PRNewswire/ -- Quark.ai, the market leader in Autonomous Customer Support, today announced that it has been selected as a 2022 TiE50 Winner in the TiE50 Awards Program. The annual awards competition, which... Read more
According to a recent study by Episerver, 98% of B2B eCommerce customers were discouraged from completing a purchase because of incomplete or incorrect product information. That’s a speed bump that needs to be flattened. Once B2B eCommerce buyers identify what... Read more
In my opinion, Customer Support for complex Hi-Tech/Industrial products would be improved greatly with an Intelligent Chatbot possessing the following key attributes: 1. Able to interact with customers conversationally2. Understands and acts on customer intent,... Read more
High tech and industrial companies traditionally provide manuals and other operational documents to customers, either printed, in small USB data storage drives, or online on their website. 𝗣𝗿𝗼𝗯𝗹𝗲𝗺: It is hard to find the right information in a timely manner,... Read more
In a webinar with Technology & Services Industry Association (TSIA), John Ragsdale asked me the following interesting question that I'd like to share with you: What is my view of a multi-channel 360 personalized support platform? I answered that in... Read more
A recent study by Quocirca drills down on incidents that plague Customer Support organizations. The study, entitled Damage Control: The Impact of Critical IT Incidents, noted:“_Duplicate and repeat incidents are a persistent problem. Ninety-seven... Read more
I was recently featured as a guest speaker at the DNX® Venture Webinar - ZERO-TIME SUPPORT A UTOPIA OR WITHIN REACH. The Moderator Eva Nahari asked me the following question that I thought of sharing with you: Question: Is AI actually economically... Read more
I was recently featured as a guest speaker at the DNX® Venture Webinar - ZERO-TIME SUPPORT A UTOPIA OR WITHIN REACH. The Moderator Eva Nahari asked me the following question that I thought of sharing with you: Question: Is Preventive support... Read more
According to the Sapio Analytics Research Report - The Manufacturing and E-Commerce Benchmark report: 81% of the manufacturers face challenges with their current eCommerce experience. The top 3 challenges are summarized in this diagram. I believe that the... Read more
The State of Field Services 2021, a recent Technology & Services Industry Association (TSIA) report, maintains that there are key activities that field services organizations can do today while working on accelerating connectivity through IoT:• Capture... Read more
According to a recent Technology & Services Industry Association (TSIA) report, 𝘛𝘩𝘦 𝘚𝘵𝘢𝘵𝘦 𝘰𝘧 𝘍𝘪𝘦𝘭𝘥 𝘚𝘦𝘳𝘷𝘪𝘤𝘦𝘴 2021, the attached image shows the driver tree for equipment manufacturers with Proactive Support organizations. In the last several years'... Read more
How can today’s limited chatbots address the self-service needs of complex products, like the ones in the High-Tech and Industrial sectors? I believe that the time has come for 𝗜𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝘁 𝗖𝗵𝗮𝘁𝗯𝗼𝘁𝘀 that have: - A robust conversational Natural Language Processing (NLP)... Read more
The Age of the Intelligent Chatbot is about to begin. And it can’t come a moment too soon. A recent Forrester study on AI-powered Personalized Chatbots showed the following: - 92% of firms surveyed say it’s either “very important” or “important” for... Read more
Customer Support Organizations are increasingly focused on the In-Product Support Experience. Customers need – and expect – to resolve their issues quickly, in real-time. They require fast access to the right product information, as well as seamless routes to live... Read more
I recently reviewed an excellent report by Gartner on Critical Capabilities for Insight Engines. Here are the three key findings: - The range of embedded and custom touch points for the delivery of insight is increasing, serving multiple roles and use cases-... Read more
Technology companies are in the midst of rethinking how they bring new products to market. Where should they start? In this IBM article by Grant Bodley, he narrows it down to 3 main steps: 1. Make the business model predictive instead of reactive2. Use... Read more
According to a new CNBC|Momentive study, half of U.S. workers describe their companies as understaffed, causing burn out and prompting higher percentages of workers to leave their positions. Understaffing, prominent in customer support operations, begs... Read more
A lot has been said (and documented) about the importance of delivering an extraordinary customer experience. But there is one critical component to the puzzle often overlooked: the support agents' onboarding process. Hiring the right people is essential, but a... Read more
AI should complement, not replace human intelligence. AI-based machines have the upper-hand in handling complex models, with superior speed and accuracy. These capabilities allow machines to identify patterns and trends from the massive amounts of existing data and... Read more
I'm very excited about what we are achieving at Quark.ai. We are currently offering a 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗔𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 solution. When a customer is entering a support case, the Quark.ai platform is automatically interpreting the subject line and the problem... Read more
Delivering a high-quality, personalized, and seamless customer experience across all channels, business lines, and products ranks as important to the vast majority of organizations. In the Harvard Business Review Analytic Services Survey of 2020, 88% of the... Read more
Chatbots are, in essence, automation representing a human conversation. Chatbots try to understand human communication and provide relevant answers to questions accurately. From the customer's point of view, it should appear like they are speaking to an actual human... Read more
Why do many companies continue to struggle with deploying AI solutions? Typically, AI implementations require complex data transformations for the models, and the move from pilot to production becomes more complicated with the large amounts of additional data to... Read more
It is time for a change in the customer support realm - In my eyes, having agents type in keywords searching for documents that may or may not possess relevant answers is outdated and inadequate. What do we bring to the table? Quark.ai enables autonomous... Read more
Gartner correctly predicted that in order to cope with the avalanche of digital information, customers will turn to automation moving forward. I find that it is vital to appeal to Generation Z, one of the largest customer bases, who are already... Read more
As we emerge from a successful go-to-market year for the company, we enter 2022 on a mission to establish Quark.ai as the technology leader in Autonomous Customer Support for technology, manufacturing and other industrial enterprises. We are pleased to say... Read more
The Human Resource Institute estimates that turnover costs about $10-$15k for a frontline employee! But what are the reasons for high turnover within customer support roles? These are the top three: 𝗣𝗼𝗼𝗿 𝗴𝗿𝗼𝘄𝘁𝗵 𝗼𝗽𝗽𝗼𝗿𝘁𝘂𝗻𝗶𝘁𝗶𝗲𝘀: Most customer support reps don’t plan on.. Read more
Introduction There is a compelling need for top-notch customer service. Imagine if you answered every email in minutes, or in the case of inbound phone calls, your customer service team was able to immediately take care of any issues. Well, guess what? You can do just... Read more
Supports Spontaneous Inquiries and Provides Resolving Responses Quark.ai, the market leader in Autonomous Customer Support, today announced the introduction of its Autonomous Customer Support Chatbot, "Cory," developed specifically to enable instant self-service... Read more
Event Highlights Include CEO Prosenjit Sen’s Presentation:‘Instant Resolution to Customer Support Issues: No More Hours of Document Search’ San Jose, CA, October 4, 2021 – Quark.ai, the market leader in Autonomous Customer Support, today announced its participation at... Read more
Quark.ai, the market leader in autonomous customer support, today announces a seed-plus funding round of more than $5 million. Led by DNX Ventures, other investors include Fusion Fund, Tie Angels and existing investor True Blue Partners. Quark.ai will leverage... Read more
DNX Ventures leads investment to drive market expansion of Autonomous Customer Support platform SAN JOSE, Calif., Aug. 10, 2021 /PRNewswire/ -- Quark.ai, the market leader in autonomous customer support, today announces a seed-plus funding round of more than $5... Read more
Quark.ai (PRNewsfoto/Quark.ai) By Quark.ai SAN JOSE, Calif., Aug. 10, 2021 /PRNewswire/ -- Quark.ai, the market leader in autonomous customer support, today announces a seed-plus funding round of more than $5 million. Led by DNX Ventures, other investors... Read more
For business owners with a solid user base, the ability to communicate and solve problems for those customers is a necessary part of the growth process. Quark.ai is a tech startup making that part of the business easier with its autonomous customer support platform... Read more
PARTNER PRESS RELEASEZENDESK MARKETPLACE Media Contact:Robert FerriQuark.ai(415) 575-1589robert.ferri@robertferri.com Quark.ai Automation Resolves Customer Issues with Unrivaled Speed and Accuracy San Jose, CA. July 06, 2021 – Quark.ai today announced the listing... Read more
SAN JOSE, Calif., June 8, 2021 /PRNewswire/ -- Quark.ai today announced it has launched Quark.ai Autonomous Customer Support on Salesforce AppExchange, empowering enterprise customers to interpret complex customer cases and automatically provide... Read more
San Jose, CA. 11/10/2020 / PRNewswire-- Quark.ai, a SaaS technology vanguard provider of Autonomous Customer Support, announced today that the Quark.ai Autonomous Support Platform has been successfully deployed at Fortune 1000 companies in the High Tech... Read more
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