We are particularly pleased to highlight today's announcement of our introduction of the Quark.ai Proactive Support Agent (PSA), an extensible Generative AI platform that delivers automation to resolve Enterprise Support tickets rapidly, often with nominal or no involvement from support staff. Read more
Quark.ai is happy to announce the test deployment of Support LLM with a Fortune 500 industrial leader. Read more
DMG Consulting has published a paper, Generative AI: A New Paradigm for Contact Centers and Customer Service, in which it highlights Quark.ai in its list of "contact center/customer service solutions that have already applied generative AI to augment their capabilities." The full paper is available on DMG's website.
The report, entitled How Generative AI Will Transform CRM, describes how Quark.ai enhances a CRM's ability to create a positive customer experience. Read more
Ms. Acevedo brings an immense depth of knowledge and experience in the public, private, and not-for-profit sectors. She is going to be a tremendous asset to Quark.ai. Read more
It is with tremendous pride that we announce the accelerating adoption of our breakthrough QuarkGPT platform for customer support. Read more
Quark.ai CEO, Prosenjit Sen, discusses how to generate the Highest Accuracy Answers at the Lowest Cost of Ownership. Read more
Quark.ai CEO, Prosenjit Sen, discusses how to generate the Highest Accuracy Answers at the Lowest Cost of Ownership. Read more
Prosenjit Sen speaks with Telecom Reseller about how Generative AI can improve Customer Experience through the entire customer journey. Listen here
Prosenjit Sen sat down with Chris Lennon at the National Association of Broadcasters Show to discuss how Generative AI is likely to impact media. Watch here
Quark.ai CEO, Prosenjit Sen, explores the differences between ChatGPT and GPT API and the gaps that exist for deploying them for enterprise use. Watch here
Prosenjit Sen discusses: What is GPT (Generative Pre-trained Transformer) and how can it be optimized for Customer Support? Listen here
GPT is taking the tech world by storm. In this article, Artificial Intelligence expert and CEO of Quark.ai, Prosenjit Sen, talks about GPT technology and how it can be used for enterprise Customer Support. Read more
Prosenjit Sen recorded a podcast with Doug Green of Telecom Reseller at EnterpriseConnect. They discussed Quark's turnkey Generative AI platform for complex Enterprise Customer Support. Listen here
In it, he talks about how Generative AI is impacting Customer Support. Read more
In this article, Quark.ai CEO Prosenjit Sen tells you how, as a B2B commerce company, you can use AI-based language transformers to drive sales and provide your customers with a quick and frictionless path to purchase. Read more
SilliconIndia, a leading magazine of India’s dynamic technology sector, has named Quark.ai as one of the companies they recognize... Read more
We are especially pleased to start the new year by announcing that Quark.ai has been included among SiliconIndia’s 100 Most Promising Companies of 2022. This prestigious annual list is comprised of particularly innovative U.S. companies founded and... Read more
In this third of a 4-part series on using AI and machine learning in B2B ecommerce, Prosenjit Sen, founder and CEO of AI technology provider Quark.ai, covers how AI and machine learning technology can upgrade post-sale as well as pre-sale customer support to boost... Read more
San Jose, CA, October 31, 2022 – Quark.ai, the Autonomous Support Platform for Technical/Field Support and B2B e-Commerce, today introduced the Quark.ai Workflow Automator, a powerful module designed to power Field Support engineers with a self-service tool for... Read more
In this second of 4-part series about becoming more competitive with AI and machine learning technology, Prosenjit Sen, CEO of Quark.ai, discusses how B2B companies can differentiate with cutting-edge site search for customers’ product discovery. Read more
Quark.ai, the market leading Autonomous Support Platform for Customer Support, today announced it has become a sponsor and participant in the Impriva webinar events, "Get Your Enterprise Recession Ready." The two events consist of a webinar, moderated by longtime SAP... Read more
In this first of 4-part series about becoming more competitive with AI and machine learning technology, Prosenjit Sen, CEO of Quark.ai, discusses how B2B companies can build on Amazon’s experience to meet the complex needs of B2B buyers. Read more
Quark.ai Becomes Signature Sponsor of Envision B2B;June 8-10 Event Convenes Market and Technology Leaders in eCommerce San Jose, CA, May 31, 2022 – Quark.ai, the market leading Autonomous Support Platform for B2B e-Commerce and Customer/Field Support, today announced... Read more
San Jose, CA, June 7, 2022 – Quark.ai, the market leading Autonomous Support Platform for B2B e-Commerce and Customer/Field Support, today announced that it has earned the prestigious ISO/IEC 27001:2013 Certificate. The certification demonstrates that Quark.ai meets... Read more
https://youtu.be/I3IJn6NkODU SAN JOSE, Calif., May 4, 2022 /PRNewswire/ -- Quark.ai, the market leader in Autonomous Customer Support, today announced that it has been selected as a 2022 TiE50 Winner in the TiE50 Awards Program. The annual awards competition, which... Read more
Supports Spontaneous Inquiries and Provides Resolving Responses Quark.ai, the market leader in Autonomous Customer Support, today announced the introduction of its Autonomous Customer Support Chatbot, "Cory," developed specifically to enable instant self-service... Read more
Event Highlights Include CEO Prosenjit Sen’s Presentation:‘Instant Resolution to Customer Support Issues: No More Hours of Document Search’ San Jose, CA, October 4, 2021 – Quark.ai, the market leader in Autonomous Customer Support, today announced its participation at... Read more
Quark.ai, the market leader in autonomous customer support, today announces a seed-plus funding round of more than $5 million. Led by DNX Ventures, other investors include Fusion Fund, Tie Angels and existing investor True Blue Partners. Quark.ai will leverage... Read more
DNX Ventures leads investment to drive market expansion of Autonomous Customer Support platform SAN JOSE, Calif., Aug. 10, 2021 /PRNewswire/ -- Quark.ai, the market leader in autonomous customer support, today announces a seed-plus funding round of more than $5... Read more
Quark.ai (PRNewsfoto/Quark.ai) By Quark.ai SAN JOSE, Calif., Aug. 10, 2021 /PRNewswire/ -- Quark.ai, the market leader in autonomous customer support, today announces a seed-plus funding round of more than $5 million. Led by DNX Ventures, other investors... Read more
For business owners with a solid user base, the ability to communicate and solve problems for those customers is a necessary part of the growth process. Quark.ai is a tech startup making that part of the business easier with its autonomous customer support platform... Read more
PARTNER PRESS RELEASEZENDESK MARKETPLACE Media Contact:Robert FerriQuark.ai(415) 575-1589robert.ferri@robertferri.com Quark.ai Automation Resolves Customer Issues with Unrivaled Speed and Accuracy San Jose, CA. July 06, 2021 – Quark.ai today announced the listing... Read more
SAN JOSE, Calif., June 8, 2021 /PRNewswire/ -- Quark.ai today announced it has launched Quark.ai Autonomous Customer Support on Salesforce AppExchange, empowering enterprise customers to interpret complex customer cases and automatically provide... Read more
San Jose, CA. 11/10/2020 / PRNewswire-- Quark.ai, a SaaS technology vanguard provider of Autonomous Customer Support, announced today that the Quark.ai Autonomous Support Platform has been successfully deployed at Fortune 1000 companies in the High Tech... Read more
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