PRODUCT SUPPORT FOR HIGH TECH AND MANUFACTURING COMPANIES IS CRITICAL BUT EXPENSIVE
The Quark.ai Autonomous Support Platform
With complex products, complex issues and fragmented but continually changing reference data, it is difficult to meet customer expectations with rapid resolutions to their queries/issues – whether it is for sales support, field support or technical support. But failing to do so often results in missed sales opportunities, no renewals, inability to meet the SLAs, unhappy customers and even unhappy employees.
Quark.ai is a Deep Learning, NLP and Computer Vision based platform that interprets customer queries/ issues automatically to provide instant answers from your reference documents. Think of this machine as the building block for automation. It not only skyrockets the productivity of your support staff, but you can also have Quark.ai provide a high degree of automation for self-service (over chat, voice, Salesforce and other ticketing platforms etc.).
From Sales Support to Field Support, Quark.ai can power all your support channels throughout the support journey, to drastically increase productivity, CSAT and ESAT. We provide a turnkey SaaS solution to meet all your support needs
Low SE Productivity
Can Not Detect Duplicates
Speedy Resolutions at Every Stage of the Support Journey
Direct/Channel Sales Support
B2B commerce Support
Technical and Field Support
In High Tech and Manufacturing companies, support is so complex that your support engineers spend hours researching how to resolve the customer issue. Equipped with “search” as their primary tool, this is like finding a needle in a haystack. Call centers get overwhelmed with high call volumes and ever-lengthening wait times and support agents struggle for answers. You want to deflect customers using a chatbot, but with prevailing chatbot technology that is just not possible.
Quark.ai is an autonomous support platform that is specifically developed to bring automation to product related support and help you with these issues above. The result is skyrocketing support productivity and increasing CSAT and ESAT, far beyond what is achievable with a traditional search, chatbot or knowledge management.
When a potential customer is on your site looking to buy, they need instant answers to their queries and then an easy path to make the purchase. Otherwise, you risk losing the sale to a competitor. Similarly, your direct sales staff and distributors need instant access to the right information for customers, to be able to close sales. But given the complexity of your products, fragmented and ever-changing reference data and the complex nature of their queries, providing the right answers equipped with only “search” is often a tedious job, even if you have a big investment in “live support”.
Quark.ai is an Autonomous Support platform that uses the latest AI/ML technologies to solve these problems. Use this technology to provide a sophisticated self-service that answers all product related queries and then quickly takes the customer to purchase. Or, power your support staff with this research tool so they can focus on selling and close deals faster. The result will be high customer loyalty and skyrocketing productivity of your support staff, as we have demonstrated with our customers.
Quark.ai Platform: Unsurpassed Accuracy, Speed, and Scale To Enterprise Customer Responsiveness
No Additional Training Needed
Quark.ai’s Deep Learning models have been trained extensively with millions of datasets. As a result, we can onboard a customer with no additional training in about a month, resulting in the Lowest Cost of Ownership.
You can ingest structured and unstructured documents comprising of manuals, datasheets, product guides, KBs, spreadsheets, and more. Supports HTML, XML, text, PDF, Excel, database tables, and more.
Returns Answers Not Documents
Quark.ai interprets user issues/queries with subject and description, Natural Language Questions, or Keyword Search Strings to provide Resolution/Answer paragraphs from your reference materials. No need to spend hours reading dozens of documents.
High Accuracy and Speed
Quark.ai’s unique IP provides high accuracy and speed by combining Deep Learning, classical NLP, and Computer Vision, yielding answers with the highest accuracy.
Powers all your support channels – case management system, field management system, support portal, chat, voice, and email.
Detects Similar Cases Automatically
Quark.ai’s unique IP can detect duplicate or related cases, even if worded very differently. This capability can be used for Auto Escalation, Advanced Case Routing, and more.
Customer Benefits: Reduce Support Costs and Increase CSAT
Use Quark.ai to provide efficiency at every stage of the support lifecycle. Make customers happy with terrific Self-Service, increase deflection on your support portal, skyrocket the productivity of support engineers and, automatically respond to customer issues. And, help customers create high quality documentation and detect documentation and product issues rapidly.
For more information on how Quark.ai can help you reduce support costs, provide efficiency in your support processes and increase CSAT, please email us at firstname.lastname@example.org.
Skyrocket Support Engineer Productivity
Provide Superior Self Service
Detect & Resolve Documentation Issues
Automation Across the Support Tech Stack
With support for industry-leading platforms like Atlassian, Salesforce, ServiceNow, and Zendesk, Quark.ai complements your existing customer support technologies and drives higher ROI on your investments.
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