Autonomous Support

Customer Issues, Resolved.

Quark is an Autonomous Support platform that uses Deep Learning to interpret customer issues and provide accurate resolutions. This skyrockets agent productivity and significantly improves customer experience.

Is your OPEX going waste?

Customers want rapid fixes, but this is a big challenge for most companies.

75%

Agent’s time goes in reading documents

With complex products and fragmented reference data, existing tools like “search” don’t work.

25%+

Duplicate issues


Large number of support tickets are duplicates. Save valuable agent time.

Deep NLP and Computer Vision

Quark.ai: Autonomous Customer Support

No need to read documents

Deep NLP models interpret support issues to recommend instant resolutions.
Over 90% accuracy.

Duplicate Tickets

Deep NLP models detect duplicate issues even if those are worded completely differently.

Effortless integration

Works with Salesforce, ZenDesk, Atlassian and ServiceNow.

OUR BRIEF HISTORY

About Us

Quark.ai was started by Prosenjit Sen and Sanjeev Kumar, both serial entrepreneurs. When they first came together Sanjeev was working on solving enterprise problems using Deep NLP, while Prosenjit was doing similar work by applying Computer Vision – they started Quark.ai to come up with a next generation platform that could solve complex enterprise problems with the high accuracy, quickly, and at the lowest cost.

While the core platform could be applied in a broad range of areas, they decided to focus on Customer Support initially. This because customer support today faces very significant pain points including high cost, low agent productivity, duplicate issues that go undetected, and low accuracy tools like “search”. The customer touch points are also varied – from voice calls, self-service portal, community forums, chat bots and ticketing. All this makes this an enterprise segment that’s primed for disruption, where the new paradigm of autonomous support will fundamentally change the value proposition.

So Quark decided to focus first on reducing the significant cost of Customer Support while improving customer experience. We have been fortunate to be able to work with industry leading customers who have believed in us, supported us, and as a result have seen the value of Quark.

If you are interested in being a part of this Autonomous Support journey with Quark, please email us at info@quark.ai.

EXPERIENCED AND PROVEN

Leadership

Prosenjit Sen

Co-founder and CEO

● Serial entrepreneur – 2 successful exits

● Employee # 5, founding team of Informatica

● Mentor- CEO coach – Judge at Alchemist Accelerator

● Mentor – Bay Area IIT Startups

● Co-author: RFID for Energy and Utilities (Pennwell Bestseller)

● B. Tech IIT Kharagpur

 

Sanjeev Kumar

Co-founder and CTO

● Serial entrepreneur – 1 exit

● VP Technology & Innovation – Atypon System  – acquired by Wiley

● Core scientist DARPA project from where Siri was spun off

● 50 US patents

● Reviewer in Computational Linguistics industrial tracks

● Cisco

● PhD in AI, B. Tech IIT Kanpur

Abhijeet Khadilkar

Advisor

● 20 years in Customer Experience

● Management consultant with Deloitte and Cognizant
● CX Monetization @ Cisco
● Author, Speaker, Mentor and Leadership Coach
● B. S. Shivaji University, India.

Nitin Vaish

ADvisor

● GM/ Product Exec with 20+ years
experience
● SunPower, Celanese, GE
● MIT Sloan School, Northwestern
Univ, IIT Bombay

Mark Grandcolas

Advisor

● Serial entrepreneur
● Previously Founder & CEO Fatskunk (acquired by Qualcomm)
● SVP Xerox Parc
● B. S. UT Austin 

Danis Yadegar

ADvisor

● Serial Entrepreneur/ Investor

● Previously Founder/CEO Arsin Corp
● 2 exits
● B. S. CS, Graduate School UIUC

Mukul Khirwadkar

Advisor

● Product Strategy and GTM

● Customer Success exec at CISCO over 12.5 years

● Worked extensively on AI, ML and RPA.

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