Quark.ai is a platform that Generates Answers you can Trust – accurate answers with 100% traceability to relevant paragraphs in documents. Transform technical, field and sales support with Gen AI to skyrocket productivity and increase customer loyalty.
We all know the problem. When customers contact your support center, they often are short of time, and are in dire need of a resolution. Your company’s reputation and the lifetime value of that customer hangs in the balance of how quickly you can respond and resolve their issue.
Products and services are more complex than ever, while every customer support organization is resource constrained. With terabytes of technical documentation in structured DB/XML/CSV and unstructured HTML/PDF/Word files, customer support professionals often fail to quickly find the answers that customers want. Self-service, while it would be ideal, is also not very effective. Given the complexity and urgency of the issues, technologies like “search” are not enough.
Quark.ai’s Autonomous Support is a pre-trained purpose-built Generative AI platform for that uses LLM, NLP, and Computer Vision technologies to ensure the output of Generative AI queries are accurate and trustworthy. The platform interprets support inquiries, include support tickets, to generate well-formed answers with the answer sources, ie., the exact paragraphs of the reference documents that were used to generate the answer.
You can leverage Quark.ai to give your technical support, field support or sales support staff a tool that eliminates hours of searching and reading documents, but instead delivers immediate answers leveraging the power of Generative AI.
Quark.ai can also be leveraged to provide customers with next generation self-service via chatbot, voicebot and even auto response to email and support tickets.
With Quark, organizations can optimize the customer support lifecycle by delivering the right information at the right time, empowering customers, as well as sales and technical support professionals to resolve the customer’s issues fast.
Use the power of generative AI throughout the support lifecycle. Provide instant answers to customers, tech support, field support and sale support staff to bring efficiency, increased customer loyalty and have happy employees. The answers are 100% traceable to specific paragraphs in the reference documents, thereby establishing trust amongst the users, whether they are your employees or the end customer.
When your customer has an issue, they can go to your support portal to use the Quark.ai powered Generative AI based self-service including search or chatbot for accurate answers that users can trust. Next, if they decide to submit a support ticket, Quark.ai can deflect them by showing them answers in real-time as they are typing, thereby reducing the number of tickets created.
For tickets created in your SFDC, ServiceNow, Genesys, or Zendesk, when your support engineers open it in their dashboard, the Quark.ai app for that platform interprets the ticket to automatically generate answers, along with the specific sections from the reference documents that were used in the generation. This drastically increases their productivity and also enables you to process more tickets with less staff.
Field Support technicians can use Generative AI to get instant answers to issues when they are out at the customer’s site. Provide technicians instant information on the trouble ticket, items required to fix the issue, specific instructions on how to resolve the issue, as well as easily allow them to place an order as needed. Quark.ai’s Generative AI platform also includes Workflow Automation technology to help the support person easily walk through workflow steps to resolve issues. You can provide this technology on their mobile device via chatbot or even voice bot.
Sales and customer success employees need accurate product information (based on the customer’s specific specs), features, pricing, promotions, inventory, warranty and more. They need to know how to effectively upsell, based on the customers purchase history and upcoming needs. Quark.ai can also help with filling out RFPs, getting answers from contracts and more.
Additionally, as B2B online commerce experiences explosive growth, Quark.ai can help with rapid product discovery on your website, helping customers find the right products based on their specs rapidly using an automated conversational interface. Quark.ai’s unique ability to handle structured and unstructured data will enable you to provide any information that the customer may need to complete a purchase. The result is drastic increase in sales and customer happiness.
Organizations need to provide support to employees daily for them to perform their jobs efficiently. This includes help with installation, configuration, troubleshooting of devices, network connectivity, and even help with specialized applications like SAP. Quark.ai’s Generative AI can be very helpful in providing instant answers to employees anytime, whether they are working in the office or remotely.
Quark.ai is a turnkey Pre-trained Generative AI platform developed using LLM, NLP and
Computer Vision. It is designed to solve the customer support needs for your enterprise,
without having to custom train the LLMs (AI models) for each customer, thus enabling you to
test the accuracy and power of the system rapidly in weeks, at a low cost.
Generative AI can become very expensive, not just for training but also at runtime, based on
how it is used.
Since Quark.ai is a pure AI/ML platform specializing in enterprise customer support, we have unique IP for runtime – where given a query we generate the answers using finetuned prompts that have just the right content from your reference documentation needed to form a high-quality answer. This reduces the cost of Generative AI implementations drastically, while giving you high accuracy, complete traceability of the answer to its sources, and no hallucination.
Multi-channel: Quark.ai can provide you with a 360 degree support solution, including self-service over chat, voice, and email. Quark.ai also includes apps for SFDC, ServiceNow, Zendesk, Genesys and more – these apps blend into your support engineers dashboards to pull up answers automatically to resolve customer issues.
User query: you can input a complete support
ticket, a support email, natural language sentence or keywords as input to our AI
engine. Quark.ai can even interpret complex support tickets and emails to automatically
pull up answers from reference documents, drastically increasing the productivity of
your support staff.
Reference documentation: your reference documentation can be unstructured documents in PDF, HTML, Word, PPT, videos and more. You can also have data in RDB and XML.
No Need for Tagging: There is no need to tag or modify any of your reference docs/data, thereby drastically reducing the cost of ownership compared to “search” products.
Business Intelligence: The platform includes extensive BI and analytics to provide visibility into your support processes. Have instant visibility into queries, the quality of answers, traceability and more per support channel, as well as get reports on missing documentation.
Security: Quark.ai is an ISO 27001 certified company. Our platform is hosted in AWS and GCP SOC1/SOC2 facilities. We have all the policies in place to adapt to your data privacy needs.
Quark.ai Open API: This is a REST API interface to integrate with your custom applications and interfaces.
Use Quark.ai to rapidly try out specific use cases, understand how to get ROI and, scale across multiple channels. It is a specialized platform for customer support automation – technical support, field support and sales support.