PRODUCT SUPPORT FOR HIGH TECH AND MANUFACTURING COMPANIES IS CRITICAL BUT EXPENSIVE

The Quark.ai Autonomous Support Platform

With complex products, complex issues and fragmented but continually changing reference data, it is difficult to meet customer expectations with rapid resolutions to their queries/ issues – whether it is for sales support, field support or technical support. But failing to do so often results in missed sales opportunities, no renewals, inability to meet the SLAs, unhappy customers and even unhappy employees.

Quark.ai is a Deep Learning, NLP and Computer Vision based platform that interprets customer queries/ issues automatically to provide instant answers from your reference documents. Think of this machine as the building block for automation. It not only skyrockets the productivity of your support staff, but you can also have Quark.ai provide a high degree of automation for self-service (over chat, voice, Salesforce and other ticketing platforms etc.).

From Sales Support to Field Support, Quark.ai can power all your support channels throughout the support journey, to drastically increase productivity, CSAT and ESAT. We provide a turnkey SaaS solution to meet all your support needs

Low SE Productivity

Poor Self-Service

Can Not Detect Duplicates

Poor Documentation

Speedy Resolutions at Every Stage of the Support Journey

Technical Support

Field Support

Direct/Channel Sales Support

B2B commerce Support

Quark.ai Autonomous Customer Support

In High Tech and Manufacturing companies, support is so complex that your support engineers spend hours researching how to resolve the customer query. Equipped with “search” as their primary tool, this is like finding a needle in a haystack. Call centers get overwhelmed with high call volumes and ever-lengthening wait times and support agents struggle for answers. You want to deflect customers using a chatbot, but with prevailing chatbot technology that is just not possible.

Quark.ai is an autonomous support platform that is specifically developed to bring automation to product related support and help you with these issues above. The result is skyrocketing support productivity and increasing CSAT and ESAT, far beyond what is achievable with a traditional search, chatbot or knowledge management.

Quark.ai Platform: Unsurpassed Accuracy, Speed, and Scale To Enterprise Customer Responsiveness

No Additional Training Needed

Quark.ai’s Deep Learning models have been trained extensively with millions of datasets. As a result, we can onboard a customer with no additional training in about a month, resulting in the Lowest Cost of Ownership.

Reference Documents

You can ingest structured and unstructured documents comprising of manuals, datasheets, product guides, KBs, spreadsheets, and more. Supports HTML, XML, text, PDF, Excel, database tables, and more.

Returns Resolutions Not Documents

Quark.ai interprets user inquiries (with subject and description), Natural Language Questions, or Keyword Search Strings to provide Resolution (Answer) paragraphs from your reference materials. No need to spend hours reading dozens of documents.

High Accuracy and Speed

Quark.ai’s unique IP provides high accuracy and speed by combining Deep Learning, classical NLP, and Computer Vision, yielding answers with the highest accuracy.

Multi-channel

Powers all your support channels – case management system, field management system, support portal, chat, voice, and email.

Detects Similar Cases Automatically

Quark.ai’s unique IP can detect duplicate or related cases, even if worded very differently. This capability can be used for Auto Escalation, Advanced Case Routing, and more.

Customer Benefits: Reduce Support Costs and Increase CSAT

Use Quark.ai to provide efficiency at every stage of the support lifecycle. Make customers happy with terrific Self-Service, increase deflection on your support portal, skyrocket the productivity of support engineers and, automatically respond to customer issues. And, help customers create high quality documentation and detect documentation and product issues rapidly.

For more information on how Quark.ai can help you reduce support costs, provide efficiency in your support processes and increase CSAT, please email us at business@quark.ai.

Skyrocket Support Engineer Productivity

Provide Superior Self Service

Detect & Resolve Documentation Issues

Automation Across the Support Tech Stack

With support for industry-leading platforms like Atlassian, Salesforce, ServiceNow, and Zendesk, Quark.ai complements your existing customer support technologies and drives higher ROI on your investments.

Quark.ai is an ISO 27001 Certified Company

News

Quark.ai Becomes Signature Sponsor of Envision B2B

Quark.ai Becomes Signature Sponsor of Envision B2B;June 8-10 Event Convenes Market and Technology Leaders in eCommerce San Jose, CA, May 31, 2022 – Quark.ai, the market leading Autonomous Support Platform for B2B e-Commerce and Customer/Field Support, today announced...

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Quark.ai Earns Prestigious ISO/IEC 27001:2013 Certification

San Jose, CA, June 7, 2022 – Quark.ai, the market leading Autonomous Support Platform for B2B e-Commerce and Customer/Field Support, today announced that it has earned the prestigious ISO/IEC 27001:2013 Certificate. The certification demonstrates that Quark.ai meets...

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Quark.ai Selected as TiE50 2022 Award Winner

https://youtu.be/I3IJn6NkODU SAN JOSE, Calif., May 4, 2022 /PRNewswire/ -- Quark.ai, the market leader in Autonomous Customer Support, today announced that it has been selected as a 2022 TiE50 Winner in the TiE50 Awards Program. The annual awards competition, which...

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